Name: Customer Service Training
Price: 24.99 GBP

Customer Service Training Overview:

Did you know? Studies show that excellent customer service can increase customer loyalty by up to 67%. This course equips you with the theoretical knowledge to become a customer service professional who builds positive relationships and fosters brand advocacy.

In this comprehensive course, you’ll embark on a journey to develop the theoretical foundation for a successful customer service career. You’ll delve into the customer service landscape, exploring the hallmarks of exceptional service and the psychology behind building positive customer relationships.

Through these interactive modules, you’ll gain insights into effective communication skills for various customer interactions. Learn how to actively listen, manage difficult conversations, and foster customer trust. The course also equips you with strategies for handling customer complaints with empathy and professionalism.

By the end of this course, you’ll be armed with the theoretical knowledge to excel in customer service. You’ll understand how to navigate challenging situations, build rapport, and ultimately turn every customer interaction into a positive experience.

Learning Outcomes of Customer Service Training :

Understand the core principles of customer service excellence.
Identify the characteristics that define effective customer service.
Master the art of customer relationship management.
Develop exceptional communication skills for interacting with customers.
Learn proven strategies for handling customer complaints professionally.
Hone your skills in problem-solving over the phone.
Discover techniques for continuously improving customer service.

Who is This Course For:

Individuals seeking a career in customer service
Professionals looking to enhance their customer service skills
Anyone passionate about building positive customer relationships

Certification of Customer Service Training :

Upon completing this course, you can enhance your professional credentials and showcase your achievement by ordering a CPD-accredited certificate. Choose the option that best suits your needs:

PDF Certificate: £9.99
PDF Certificate + PDF Transcript: £11.99
Hardcopy Certificate + Hardcopy Transcript: £23.99
Complete Package – Certificate & Transcript (Hard Copy + PDF): £29.99

Pre-Order Your Certificate

Requirements:

This course does not have academic entry requirements and is open to students of all backgrounds.

Career Paths:

After successfully completing this Customer Service Training course, you can enhance your career prospects in various fields:

Customer Service Representative: £18,000 – £25,000
Customer Support Specialist: £22,000 – £30,000
Team Leader/Supervisor: £28,000 – £35,000
Customer Service Manager: £35,000 – £45,000
Account Manager: £40,000 – £50,000
Customer Success Manager: £45,000+

Course Curriculum

Module 01: Introduction to Customer Service
	Introduction to Customer Service	00:06:00
Module 02: Characteristics of Good Customer Service
	Characteristics of Good Customer Service	00:04:00
Module 03: Customer Relationship Management
	Customer Relationship Management	00:04:00
Module 04: Communicate with Customers
	Communicate with Customers	00:06:00
Module 05: Handling Customer Complaints
	Handling Customer Complaints	00:06:00
Module 06: Problem Solving Over Phone
	Problem Solving Over Phone	00:05:00
Module 07: Improving Customer Service
	Improving Customer Service	00:07:00