ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. This ITIL® Foundation (Hide) is designed to help individuals prepare for the ITIL® Foundations Certification examination. This course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions.
Learning Outcomes:
- You will get an understanding of general overview, basic knowledge and understanding of ITIL® Foundation
- Important principles for improving IT operations
- How to align with business, control costs, and improve IT service quality
- You will be prepared to take ITIL® foundation exam upon completion of the course
How is this qualification is delivered?
Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.
These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.
Certification:
Upon completing this course, you can enhance your professional credentials and showcase your achievement by ordering a CPD-accredited certificate. Choose the option that best suits your needs:
- PDF Certificate: £9.99
- PDF Certificate + PDF Transcript: £11.99
- Hardcopy Certificate + Hardcopy Transcript: £23.99
- Complete Package – Certificate & Transcript (Hard Copy + PDF): £29.99
Course Curriculum
| Course Introduction | |||
| Course Organization | FREE | 00:10:00 | |
| Course Conventions | 00:06:00 | ||
| Introduction to ITSM | |||
| ITSM as a Practice | 00:31:00 | ||
| ITSM Lifecycle | 00:14:00 | ||
| ITSM Summary | 00:10:00 | ||
| Continual Service Improvement | |||
| CSI Introduction | 00:23:00 | ||
| Step Improvement Process | 00:09:00 | ||
| CSI Summary | 00:06:00 | ||
| Service Operation | |||
| Introduction to Service Operation | 00:23:00 | ||
| Service Operation Processes | 01:01:00 | ||
| Service Operation Functions | 00:19:00 | ||
| Service Operation Summary | 00:12:00 | ||
| Service Transition | |||
| Introduction to Service Transition | 00:14:00 | ||
| Service Transition Processes | 00:56:00 | ||
| Summary of Service Transition | 00:10:00 | ||
| Service Design | |||
| Service Design Introduction | 00:12:00 | ||
| Service Design Processes | 01:20:00 | ||
| Service Design Summary | 00:10:00 | ||
| Service Strategy | |||
| Service Strategy Introduction | 00:30:00 | ||
| Service Strategy Activities | 00:20:00 | ||
| Service Strategy Summary | 00:12:00 | ||
| Workbooks | |||
| Workbooks – ITIL® Foundation | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam – ITIL® Foundation | 00:20:00 | ||
| Final Exam | |||
| Final Exam -ITIL® Foundation | 00:20:00 | ||
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